{"id":2560,"date":"2026-03-25T23:59:49","date_gmt":"2026-03-25T20:59:49","guid":{"rendered":"https:\/\/rawnaqoud.com\/?page_id=2560"},"modified":"2026-03-28T22:02:44","modified_gmt":"2026-03-28T19:02:44","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/rawnaqoud.com\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

Terms & Conditions<\/strong><\/p>\n

Rawnaq Oud \u2013 Kingdom of Saudi Arabia<\/strong><\/p>\n

Effective Date:<\/strong> 1st<\/sup> of April 2026<\/p>\n

Welcome to Rawnaq Oud. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.<\/p>\n

These Terms apply to both retail customers (B2C) and wholesale clients (B2B).<\/p>\n

1. Company Information<\/strong><\/p>\n

Rawnaq Oud is a Saudi Arabian brand specializing in:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Bokhoor<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Oud products<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Perfumes<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Bokhoor accessories<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Wholesale and retail sales<\/p>\n

Email<\/strong>: raawnaq@gmail.com<\/a>
\nPhone<\/strong>: +966565845321
\nAddress<\/strong> (Administration): Prince Sultan Bin Abdulaziz Rd, Al Olaya, Riyadh 12311, Kingdom of Saudi Arabia<\/p>\n

Address<\/strong>: Al Maigliah Market 2, Second floor, Al Imam Turki Bin Abd Allah Bin Muhammad Rd, Ad Dirah, Riyadh 12634, Kingdom of Saudi Arabia<\/p>\n

2. Acceptance of Terms<\/strong><\/p>\n

By using this website, creating an account, or placing an order, you confirm that:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You are at least 18 years old or using the website under parental supervision.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All information you provide is accurate and complete.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You agree to comply with all applicable laws and regulations of the Kingdom of Saudi Arabia.<\/p>\n

3. Products & Descriptions<\/strong><\/p>\n

We strive to ensure that product descriptions, images, and prices are accurate. However:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Slight variations in color or packaging may occur.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 We reserve the right to correct errors in pricing or descriptions at any time.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Availability of products is subject to stock.<\/p>\n

Rawnaq Oud reserves the right to discontinue any product without prior notice.<\/p>\n

4. Pricing & Payment<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All prices are listed in Saudi Riyals (SAR).<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prices include VAT unless stated otherwise.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Payment must be made through approved payment methods available on the website.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Orders will not be processed until payment is confirmed.<\/p>\n

We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or payment issues.<\/p>\n

5. Shipping & Delivery<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Delivery timelines vary based on location within Saudi Arabia.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Shipping fees (if applicable) will be displayed at checkout.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Rawnaq Oud is not responsible for delays caused by shipping carriers or incorrect customer information.<\/p>\n

Risk of loss transfers to the customer upon delivery.<\/p>\n

6. Returns & Refunds<\/strong><\/p>\n

Returns and exchanges are subject to our Return & Exchange Policy.<\/p>\n

General conditions:<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products must be unused and in original packaging.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Returns must be requested within the specified timeframe.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Certain items (such as opened perfumes or bokhoor) may not be eligible for return for hygiene reasons unless defective.<\/p>\n

Refunds will be processed to the original payment method after inspection and approval.<\/p>\n

Refund processing time may vary depending on the bank or payment provider.<\/p>\n

Shipping fees are non-refundable unless the return is due to an error from Rawnaq Oud or a defective product.<\/p>\n

7. Wholesale (B2B) Terms<\/strong><\/p>\n

For wholesale clients:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum order quantities may apply.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Special pricing agreements must be confirmed in writing.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Custom or bulk orders may require advance payment.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Returns for wholesale orders are limited and subject to approval.<\/p>\n

Rawnaq Oud reserves the right to approve or reject wholesale account applications.<\/strong><\/p>\n

8. Account Responsibility<\/strong><\/p>\n

If you create an account:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You are responsible for maintaining the confidentiality of your login details.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You are responsible for all activities under your account.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 We reserve the right to suspend or terminate accounts suspected of misuse.<\/p>\n

9. Intellectual Property<\/strong><\/p>\n

All content on this website, including:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Logos<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Product names<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Images<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Text<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Branding<\/p>\n

is the property of Rawnaq Oud and may not be copied, reproduced, or used without written permission.<\/p>\n

10. Limitation of Liability<\/strong><\/p>\n

To the maximum extent permitted by Saudi law:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Rawnaq Oud shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Our liability shall not exceed the amount paid for the purchased product.<\/p>\n

11. Prohibited Use<\/strong><\/p>\n

You agree not to:<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Use the website for unlawful purposes<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Attempt to gain unauthorized access to our systems<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Distribute malicious software<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Misuse wholesale pricing<\/p>\n

12. Governing Law<\/strong><\/p>\n

These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.<\/p>\n

Any disputes shall be resolved through the competent courts of Saudi Arabia.<\/p>\n

The maximum compensation to which you shall be entitled, if at all, shall be limited and this after you have proven your claim for any cause whatsoever up to 500 SAR and no more than this and this without harming your right to receive return of any payment that you have made to Rawnaq Oud if the authorized court shall rule that you are entitled such.<\/p>\n

13. Amendments<\/strong><\/p>\n

Rawnaq Oud reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on the website.<\/p>\n

14. Contact Information<\/strong><\/p>\n

Rawnaq Oud
\nEmail<\/strong>: raawnaq@gmail.com<\/a>
\nPhone<\/strong>: +966565845321
\nAddress<\/strong> (Administration): Prince Sultan Bin Abdulaziz Rd, Al Olaya, Riyadh 12311, Kingdom of Saudi Arabia<\/p>\n

Address<\/strong>: Al Maigliah Market 2, Second floor, Al Imam Turki Bin Abd Allah Bin Muhammad Rd, Ad Dirah, Riyadh 12634, Kingdom of Saudi Arabia<\/p>\n","protected":false},"excerpt":{"rendered":"

Terms & Conditions Rawnaq Oud \u2013 Kingdom of Saudi Arabia Effective Date: 1st of April 2026 Welcome to Rawnaq Oud.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2560","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/comments?post=2560"}],"version-history":[{"count":4,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2560\/revisions"}],"predecessor-version":[{"id":2757,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2560\/revisions\/2757"}],"wp:attachment":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/media?parent=2560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}