{"id":2575,"date":"2026-03-26T00:06:42","date_gmt":"2026-03-25T21:06:42","guid":{"rendered":"https:\/\/rawnaqoud.com\/?page_id=2575"},"modified":"2026-03-28T22:01:42","modified_gmt":"2026-03-28T19:01:42","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/rawnaqoud.com\/en\/return-exchange-policy\/","title":{"rendered":"Return & Exchange Policy"},"content":{"rendered":"

Return & Exchange Policy<\/strong><\/p>\n

Rawnaq Oud \u2013 Kingdom of Saudi Arabia<\/strong><\/p>\n

Effective Date:<\/strong> 1st<\/sup> of April 2026<\/p>\n

At Rawnaq Oud, we aim to ensure your satisfaction with our products. Please read our Return & Exchange Policy carefully.<\/p>\n

1. Returns<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customers may request a return within 4 days of receiving the product<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products must be unused<\/strong> and in their original packaging<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products must not be opened (especially perfumes and bokhoor).<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Dated<\/strong> proof<\/strong> of purchase or Dated<\/strong> order number is required.<\/p>\n

Products Not Eligible for Return<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Opened perfumes<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Opened bokhoor<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Used accessories<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Custom or personalized products<\/p>\n

Defective or damaged items must be reported within 48 hours of receipt<\/strong> with clear photos.<\/p>\n

2. Exchanges<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customers may request an exchange within 7 days of receiving the product<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products are inspected before approval of return.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products must be in original condition and unused<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Dated<\/strong> proof<\/strong> of purchase or Dated<\/strong> order number is required.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The replacement product must be available in stock<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any price difference must be paid by the customer.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Shipping fees are non-refundable<\/strong> unless the exchange is due to Rawnaq Oud\u2019s error or a defective product.<\/p>\n

3. Refunds<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products are inspected before approval of return.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Refunds are issued via the original payment method<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Shipping fees are non-refundable<\/strong> unless the return is due to Rawnaq Oud\u2019s error or a defective product.<\/p>\n

Refund processing time may vary depending on the bank or payment provider.<\/p>\n

4. Shipping Costs<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customers are responsible for return shipping costs if the return is due to a change of mind.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customers are responsible for return shipping costs if the exchange is due to a change of mind.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Rawnaq Oud covers return shipping costs in case of defective or incorrect items.<\/p>\n

5. Wholesale Orders (B2B)<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Returns and exchanges for wholesale orders are accepted only if the product is defective or the wrong item was sent<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customers must report issues within 48 hours of receipt<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Approval is subject to management evaluation.<\/p>\n

6. How to Request a Return or Exchange<\/strong><\/p>\n

To initiate a return or exchange, please contact:<\/p>\n

Rawnaq Oud
\nEmail<\/strong>: raawnaq@gmail.com<\/a>
\nPhone<\/strong>: +966565845321
\nMust provide<\/strong> order number: [Required from you]<\/p>\n

Our team will guide you through the process.<\/p>\n

7. Important Notes<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products sent back without prior approval may not be accepted.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Rawnaq Oud reserves the right to refuse returns or exchanges that do not meet the stated conditions.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 This policy complies with the applicable regulations of the Kingdom of Saudi Arabia.<\/p>\n","protected":false},"excerpt":{"rendered":"

Return & Exchange Policy Rawnaq Oud \u2013 Kingdom of Saudi Arabia Effective Date: 1st of April 2026 At Rawnaq Oud,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2575","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/comments?post=2575"}],"version-history":[{"count":4,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2575\/revisions"}],"predecessor-version":[{"id":2753,"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/pages\/2575\/revisions\/2753"}],"wp:attachment":[{"href":"https:\/\/rawnaqoud.com\/en\/wp-json\/wp\/v2\/media?parent=2575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}