Privacy Policy

Rawnaq Oud – Kingdom of Saudi Arabia

Effective Date: 1^st of April 2026

with the laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Who We Are

Rawnaq Oud is a Saudi-based brand specializing in:

·         Bokhoor

·         Oud products

·         Perfumes

·         Bokhoor accessories

·         Wholesale (B2B) and Retail (B2C) sales

For any privacy-related inquiries, please contact:

Email: raawnaq@gmail.com
Phone: +966565845321
Address (Administration): Prince Sultan Bin Abdulaziz Rd, Al Olaya, Riyadh 12311, Kingdom of Saudi Arabia

Address: Al Maigliah Market 2, Second floor, Al Imam Turki Bin Abd Allah Bin Muhammad roud, Ad Dirah, Riyadh 12634, Kingdom of Saudi Arabia

2. Information We Collect

We collect information to provide and improve our services.

A. Personal Information (B2C Customers)

When you place an order or create an account, we may collect:

·         Full name

·         Phone number

·         Email address

·         Shipping and billing address

·         National address details

·         Payment information

·         Order history

B. Business Information (B2B Clients)

For wholesale customers, we may collect:

·         Company name

·         Commercial Registration (CR) number

·         VAT number

·         Business address

·         Authorized representative name

·         Contact details

C. Automatically Collected Information

When you browse our website, we may collect:

·         IP address

·         Browser type

·         Device information

·         Cookies and usage data

·         Pages visited and time spent

3. How We Use Your Information

We use your data to:

·         Process and deliver orders

·         Provide customer service

·         Manage wholesale accounts

·         Process payments

·         Send order updates

·         Improve website performance

·         Prevent fraud

·         Send marketing communications (only with your consent)

4. Sharing of Information

We do not sell your personal information.

We may share your data with:

·         Shipping and logistics providers

·         Payment gateway providers

·         IT and hosting service providers

·         Government authorities if required by Saudi law

All third parties are required to protect your data and use it only for authorized purposes.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your information against:

·         Unauthorized access

·         Data misuse

·         Loss or alteration

Payment transactions are processed through secure payment gateways using encryption technology.

6. Cookies Policy

Our website uses cookies to:

·         Improve user experience

·         Remember cart items

·         Analyze website traffic

·         Support marketing campaigns

You can disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain personal data only as long as necessary to:

·         Fulfill orders

·         Comply with legal obligations

·         Resolve disputes

·         Enforce agreements

8. Your Rights (Under Saudi PDPL)

You have the right to:

·         Access your personal data

·         Request correction of inaccurate information

·         Request deletion (where legally applicable)

·         Withdraw marketing consent at any time

To exercise your rights, contact us at raawnaq@gmail.com

9. Marketing Communications

If you subscribe to our newsletter or promotional messages, you may receive:

·         New product launches

·         Exclusive offers

·         Wholesale promotions

·         Seasonal discounts

You may unsubscribe at any time using the link provided in emails or by contacting us.

10. International Data Transfers

If data is transferred outside Saudi Arabia (e.g., cloud hosting providers), we ensure appropriate safeguards are implemented in compliance with Saudi regulations.

11. Changes to This Policy

Rawnaq Oud reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Us

Rawnaq Oud

Email: raawnaq@gmail.com
Phone: +966565845321
Address (Administration): Prince Sultan Bin Abdulaziz Rd, Al Olaya, Riyadh 12311, Kingdom of Saudi Arabia

Address: Al Maigliah Market 2, Second floor, Al Imam Turki Bin Abd Allah Bin Muhammad roud, Ad Dirah, Riyadh 12634, Kingdom of Saudi Arabia