Return & Exchange Policy

Rawnaq Oud – Kingdom of Saudi Arabia

Effective Date: 1^st of April 2026

At Rawnaq Oud, we aim to ensure your satisfaction with our products. Please read our Return & Exchange Policy carefully.

1. Returns

·         Customers may request a return within 4 days of receiving the product.

·         Products must be unused and in their original packaging.

·         Products must not be opened (especially perfumes and bokhoor).

·         Dated proof of purchase or Dated order number is required.

Products Not Eligible for Return

·         Opened perfumes

·         Opened bokhoor

·         Used accessories

·         Custom or personalized products

Defective or damaged items must be reported within 48 hours of receipt with clear photos.

2. Exchanges

·         Customers may request an exchange within 7 days of receiving the product.

·         Products are inspected before approval of return.

·         Products must be in original condition and unused.

·         Dated proof of purchase or Dated order number is required.

·         The replacement product must be available in stock.

·         Any price difference must be paid by the customer.

·         Shipping fees are non-refundable unless the exchange is due to Rawnaq Oud’s error or a defective product.

3. Refunds

·         Products are inspected before approval of return.

·         Refunds are issued via the original payment method.

·         Shipping fees are non-refundable unless the return is due to Rawnaq Oud’s error or a defective product.

Refund processing time may vary depending on the bank or payment provider.

4. Shipping Costs

·         Customers are responsible for return shipping costs if the return is due to a change of mind.

·         Customers are responsible for return shipping costs if the exchange is due to a change of mind.

·         Rawnaq Oud covers return shipping costs in case of defective or incorrect items.

5. Wholesale Orders (B2B)

·         Returns and exchanges for wholesale orders are accepted only if the product is defective or the wrong item was sent.

·         Customers must report issues within 48 hours of receipt.

·         Approval is subject to management evaluation.

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact:

Rawnaq Oud
Email: raawnaq@gmail.com
Phone: +966565845321
Must provide order number: [Required from you]

Our team will guide you through the process.

7. Important Notes

·         Products sent back without prior approval may not be accepted.

·         Rawnaq Oud reserves the right to refuse returns or exchanges that do not meet the stated conditions.

·         This policy complies with the applicable regulations of the Kingdom of Saudi Arabia.